When you use Swiss Discovery’s services, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information Swiss Discovery and its affiliates collect, how it is used and shared, and your choices regarding this information. This Privacy Notice explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you’re interested in what we do with cookies and similar technologies, please check out our Cookie Statement.
We may change this Notice from time to time; so please check back here for any updates.
We offer a range of services related to online car rental services, limousine services, concierge, transport and travel arrangement, including products and services through our own websites, mobile apps, emails and text messages (‘platforms’). We also do this through our business partners’ websites, social media and other platforms. This Notice applies to all the personal data we collect while we’re doing this, or when you contact us by email, live chat, phone or post.
Personal data you give us
We can’t help you make a booking or request Swiss Discovery services without certain information.
Swiss Discovery provides services to users throughout the world, recently the services are limited to Switzerland geographic location, governed by Swiss regulations.
Questions, comments and complaints about Swiss Discovery’s data practices can be submitted to Swiss Discovery’s offices in Bern or in Geneva.
Utilizing our services we may ask for pretty standard stuff and may include your name, age, date and place of birth and contact details (email, address and phone number). It can also include information about your passport, identity card and driving licence and payment information.
In addition, we collect information from your computer, mobile or any personal devices when you use one of our platforms, even if you don’t make a booking. This may include your IP address, which browser you use, and your language settings. There are also situations where we receive information about you from third parties, or automatically collect other information. This is a basic overview of the information we collect.
Personal data you give us
We store and use the information that you give us. When you request Swiss Discovery services, we need at least your name, email address and payment information. We might also ask for your home address, phone number and date of birth, and the names of any additional drivers.
If you get in touch with us (by phone, by email or through social media, for example) we will collect information from you there too.
After your booking, we may ask you to provide a review to help us improve our services, and to help ensure future customers get exactly what they’re looking for.
There are also other ways you might give us information. For example, if you’re browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which lets you review and manage your bookings, as well as saving your personal settings and your passport and driving licence details. It also makes it easier to make future bookings.
Depending on the Swiss Discovery services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
Personal data you give us about others
You might add someone as an additional service, or you might make a booking on behalf of someone else, for example, a friend, family member or colleague. If you do, please make sure that that person knows you’re giving us their details, and has accepted the way we handle their personal data (as described in this Notice). This is your responsibility.
Personal data we collect automatically
When you make a booking, we record what platform you made it on, and how you got to our platform (if you came through another site, for example).
Even if you don’t end up making a booking, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you’ve visited, which browser you’re using, and information about clicks. It might also include information about your computer’s operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device.
If you’re using a mobile device, we might also collect location details. And we might analyze, and process basic data related to the apps installed on it (e.g. name, description and category).
Personal data we get from other companies
We may also get information about you from social media platforms, our business partners, subsidiaries and affiliate of the Swiss Discovery, this may include:
- User feedback, such as ratings or compliments.
- Users providing your information in connection with referral programs.
- Users requesting services for or on your behalf.
- Users or others providing information in connection with claims or disputes.
- Swiss Discovery business partners through which you create or access your Swiss Discovery account, such as payment providers, social media services, on-demand music services, or apps or websites who use Swiss Discovery’s APIs or whose API Swiss Discovery uses (such as when you order a ride through Google Maps).
- Insurance providers (if you are a driver or delivery partner).
- Financial services providers (if you are a driver or delivery partner).
- Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
- The owner of Swiss Discovery Family profile that you use.
- Publicly available sources.
- Marketing service providers.
Swiss Discovery may combine the information collected from these sources with other information in its possession.
We work with affiliate business partners to offer our services on other platforms. When you make a booking on one of these platforms, we may share your personal data with them, and they may share your personal data with us.
The companies that provide the services you have booked through our platforms may need to send us information about you – for example, if your booking leads to customer service dispute.
Our business partners may also send us information about you that may help us show you more relevant adverts.
We may combine any of this information with the information you give us directly.
Why do we collect and use your personal data?
We ask for your personal data so we can provide you with the requested service (and any other services you need for your booking), and make sure you get the best possible service. We also use it to contact you, and to tell you about our latest deals and special offers. These are the main reasons we collect your personal data, but there are other reasons too.
Why do we collect and use your personal data?
We may use your personal data in the following ways:
- Bookings: First and foremost, we use your personal data to make and administer your booking, and may forward the necessary details to the company that provides your car (or other product or service). This includes sending you communications in relation to your booking, such as confirmations, modifications and reminders.
- Customer service: We provide customer service. Our international customer service teams need your details so they can help you make a booking, for example, or to reply to any queries you may have before, during or after your booking.
- Customer reviews: We may use your contact details to send you a short questionnaire about your booking. This helps us understand and improve our service and the service our business partners provide.
- Account facilities: To make things easier, you can create a user account on our platforms. This involves giving us your personal data, and it lets you do a number of useful things. You can manage your bookings or other purchases, take advantage of special offers, and manage your personal settings and preferences. It also makes it easier to make future bookings.
- Marketing activities: We also use your personal data for marketing activities, which may include:
- Contacting you by post, phone, email or SMS (depending on the contact details you give us) with our latest news, special offers, discounts and updates, including details of our products and services (and/or those of our group companies or affiliate business partners).
- Contacting you by phone, email or SMS with information about our products or our partner, affiliate or any third party that you didn’t include in your booking.
- Showing you relevant offers on our platforms or on third-party websites, including social media sites.
- Communicating with you: There may be other times when we contact you by phone, email or SMS. There could be a number of reasons for this, including:
- Responding to, and handling any requests you have made.
- Emailing you a reminder about a booking you didn’t finalize, to see if you need any help to do so. We see this as a useful additional service because it lets you carry on with a booking without having to find the car again or fill in all the booking details from scratch.
- Sending you a questionnaire or inviting you to review your experience.
- Sending you other material related to your booking, such as how to contact us (or another company) if you need help during your booking.
- Sending you a summary of your previous bookings.
- Sending you other administrative messages, which may include security alerts, even if you don’t have an upcoming booking.
- Market research: We may ask you to take part in market research. Any additional personal data that you give us as part of this research will be used only with your consent.
- Fraud detection and prevention: To provide a safe, trustworthy service, we use your personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, which can include verifying users and bookings. This can sometimes mean we may have to put certain bookings on hold.
- Improving our services: We analyze personal data to help us improve the functionality and quality of our online services, and enhance the whole user experience. We’re always working to make our platforms easier and more enjoyable for you to use.
- Customer reviews: After your booking, we may invite you to review the services that we or our business partner provided. Your review will help future customers make the right choice, and help our business partners improve the services they offer.
- Call monitoring: We may record phone calls and/or allow other staff to listen in to them, to help us train our colleagues and make sure we’re consistently providing a top-quality service.
- Legal purposes: Finally, in certain cases, we may need to use your personal data to handle and resolve legal disputes, for regulatory investigations, for compliance reasons, or to make sure we apply our terms and conditions accurately.
To process your personal data like this, we rely on the following grounds:
Performance of a contract: We need to use your personal data to fulfil any contract you’ve made with us. For example, when you book a ride or a service, we need to transfer your booking details to the rental company and/or service provider to make sure your car is waiting for you.
Legitimate interests: We may use your information for our ‘legitimate interests’ (a term which applies to anything we believe is an essential part of carrying out our business effectively – at the same time as respecting your rights and upholding the law). For example, to provide you with the most suitable content on our platforms, including our emails and newsletters; to improve and promote our products and services; and for administrative purposes.
Consent: We may rely on your consent to use your personal data in certain circumstances, for example direct marketing purposes. You may withdraw your consent at any time by emailing Swiss Discovery stating “Privacy” in the subject line.
Cookies and Third-Party Technologies
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
What third parties do we share your personal data with – and why?
There are a number of different business partners integrated in the services we provide, and in certain situations we may share your personal data with them. In most cases, we’re simply passing on your details to the business partners that are helping us deliver the service you’re requesting. We will also share your data with other third parties, which may include payment service providers, advertising partners, subsidiaries of the Swiss Discovery corporate family and affiliates and – in some cases – the authorities. These are the main reasons we would share your personal data.
Some of Swiss Discovery’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Swiss Discovery may share the information we collect:
- The company/companies supplying your related products and services: To make your booking or request we need to send the relevant details to the company/companies supplying the related products that you have requested. These details may include your name, age range, contact details (email, address and phone number), date and place of birth, passport information, driving license information and any preferences you told us about while booking. If there is a dispute about your booking and any kind of customer service issue, we may need to provide the supplier company with some information about the booking process as well as the dispute itself. This may include a copy of your booking confirmation, to prove that a booking was actually made, as well as any information related to your complaint. Please be aware that any information you provide directly to the company/companies supplying your car and/or related products will be stored and used in accordance with their own privacy notice(s) and terms and conditions.
- Our business partners: We work with business partners around the world. Some of our partners offer or advertise our services, as well as helping our other business partners offer and advertise their own travel-related services. These business partners may also include Swiss Discovery group and our sister companies and affiliates. This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners’ platforms, they’ll send us some of the personal data you have provided to them. Similarly, we may send our business partners some of the personal data related to your booking. This could be to help them analyze their business, for example, or to help them run their loyalty programmes. It could also be so that they can send you things like special offers, but only if you’ve given your consent for this. If the business partner provides customer service support, we will send them the details of your booking that they need to give you the support you need. In any of these cases, the handling of your personal data is governed by the privacy notices of these business partners. When you make a booking on a business partner’s website, please take the time to read their privacy notice to see how they handle your personal data. When you buy a product or service provided by one of our business partners, we will send them the personal data they need to provide it. Finally, we may also exchange information about our users with business partners for fraud detection/prevention purposes, but only as strictly necessary.
- Competent authorities: We may share your personal data with government or investigative authorities if we’re required to do so by law (or any regulation having the force of law). This includes court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if strictly necessary for the prevention, detection or prosecution of fraud and other criminal acts. And we may need to disclose personal data to competent authorities to protect and defend our rights or properties, or the rights or properties of our business partners.
- Third-party service providers: We may use third-party service providers to process your personal data on our behalf and support us in providing our services. For example, we may use them to contact you, or to send information on our behalf to the company providing the service, or to manage aspects of our site, call centers or marketing activities. We may also use third-party service providers for market research, fraud detection and prevention services, including anti-fraud screening services.
- Advertising partners: We may share your email address and other personal data with third-party advertising partners, so we can make sure you see relevant advertisements when we market our services via third-party business partners. We also work with third-party advertisement networks to market services on other platforms, and with third-party suppliers who help us analyze our own data.
- Payment service providers and other financial institutions: We also work with third-party payment service providers to arrange payment or payment guarantees. If you (or the holder of the bank card/account used to make your booking) request a chargeback, we may need to share certain booking details with the payment service provider and the relevant financial institution. This may include a copy of your booking confirmation or the IP address used to make your booking. We may also share information with relevant financial institutions, if we consider it necessary for fraud detection and prevention purposes.
How is your personal data shared within the Swiss Discovery group?
We may receive personal data about you from other companies of Swiss Discovery group or share your personal data with them for the following purposes:
- To provide services (including to make, administer and manage reservations or handle payments);
- To provide customer support services;
- To detect, prevent and investigate fraud, other illegal activities and data breaches;
- For analytical and product improvement purposes;
- To provide personalised offers or send you marketing with your consent, or as otherwise permitted by applicable law;
- To ensure compliance with applicable laws.
For purpose F, we rely where applicable on compliance with legal obligations (such as lawful law enforcement requests).
How do we make use of mobile devices?
We offer an app for a range of mobile devices. Collect and process your personal data in much the same way as our other platforms do.
We may send ‘push’ notifications straight to your mobile device, so you don’t miss important information. And, if you let us access your device’s location or contact details, we can provide extra services. Your mobile device will have instructions on allowing push notifications and giving us access to this kind of data.
To make sure you find deals that are more likely to interest you in our newsletter, we look at the searches you make and the services you book on multiple devices once you’ve signed in to your user account. If you don’t want us to do this, just sign out before you browse, or unsubscribe from our newsletter.
Cross-device tracking can also mean that when you’re using one device, you may see personalised advertisements from lots of different companies, based on your activities on linked devices. The NAI (Network Advertising Initiative) should stop this happening if you opt out of the NAI behavioural advertising program Please note: simply signing out of your user account may won’t stop this happening.
What security procedures do we put in place to safeguard your personal data?
Our business systems and procedures ensure we take all reasonable steps to protect your personal data and safeguard it against any misuse or unauthorized access. We also have specific security procedures and restrictions (both technical and physical) that limit access to, and use of, any personal data that we hold. Only authorized personnel can access personal data – and they’re only allowed to do it for specific, authorized reasons.
How do we treat the personal data of children?
We don’t provide services to children under the age of 18 and we reserve the right to delete any information we may receive from a child under this age. We may receive information about children in certain situations. If that happens, we will only collect and use that information with the consent of the child’s parent or guardian.
How can you control the personal data you have given us?
You have the right, subject to some legal exceptions, to access, correct or delete any personal data we keep about you, and to object to your personal data being processed. If you do, we will ask for further information to confirm your identity, to keep your information safe and we will handle your request in accordance with applicable data protection law.
Information Retention and Deletion
Swiss Discovery retains user profile and other information for as long as you maintain your Swiss Discovery account.
Swiss Discovery retains transaction, location, usage and other information for certain years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Swiss Discovery thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, Swiss Discovery deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Swiss Discovery requires user profile information in order to provide its services, and retains such information for as long you maintain your Swiss Discovery account.
You may request deletion of your account at any time.
Following such request, Swiss Discovery deletes the information that it is not required to retain. In certain circumstances, Swiss Discovery may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Swiss Discovery will delete your account as described above.
Swiss Discovery may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Swiss Discovery shuts down a user’s account because of unsafe behavior or security incidents, Swiss Discovery may retain certain information about that account to prevent that user from opening a new Swiss Discovery account in the future.